I must admit, this was one of my favourite chapters.
It never occurred to me that focusing on minor crimes could so successfully prevent major crimes from occurring within New York City. The idea seems simple really, yet extremely effective. David Gunn's 'Graffiti clean' up between 1984 and 1990 really proved that although it was a time consuming process, it benefited New York City in the long run.
Here is my mind map of this chapter:
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